System logo
Lódż system logo
City logo
Lodz city logo
TERMS AND CONDITIONS / AGREEMENT WITH USERS OF LRP
I. Preamble These terms and conditions apply to use of the bike rental system provided by LRP System - Lodzki Rower Aglomeracyjny, hereinafter referred to as LRP, operating within the administrative boundaries of the City of Lodz, in accordance with Annex 3 to the Terms and conditions. The Terms and conditions are available free of charge on the website www.lodzkirowerpubliczny.pl and in the mobile application during registration, the Short-form Terms conditions are available at the LRP Terminals.

II. Definitions
2.1. Terms and conditions - these terms and conditions applying to use of the LRP, the scope of rights, obligations and possible liability of the Operator and the User. Acceptance of and compliance with all the terms and conditions for using the system is a mandatory condition in the registration process in the LRP System. The User concludes an agreement with the LRP Operator upon the acceptance of the terms and conditions and registration in the LRP System.
2.2. Agreement - an agreement between the User and the LRP Operator, establishing mutual rights and obligations specified in the Terms and conditions. The agreement is automatically concluded at the moment of registering the User in the LRP System and after submitting an acceptance of these terms and conditions.
2.3. LRP System - Lodzki Rower Aglomeracyjny (Lodz Agglomeration Bike)- a 24/7 self-service bike rental system, including in particular: bikes for rent, docking stations, legal and organizational principles of operation, Contact Center, IT system ensuring information transfer and handling contacts with Users, website, applications for mobile devices, terminal application, hereinafter referred to as “LRP System”.
2.4. Ordering Party – the City of Lodz - Municipal Roads and Public Transport Authority in Lodz, ul. Piotrkowska 173, 90-447 Lodz.
2.5. LRP Operator - an organizational unit that provides services related to the operation of the LRP System. The LRP operator is Homeport Polska Sp. z o.o., ul. Emilii Plater 53, 00-113 Warsaw, hereinafter referred to as the "Operator".
2.6. User - a person who has registered an account in accordance with the LRP terms and conditions, who has accepted the LRP terms and conditions and has paid the initial fee.
2.7. LRP service - technical service of the system dealing with the maintenance, allocation and repairs of the LRP System.
2.8. Contact Centre - an element of the LRP customer service system, which allows Users to contact the LRP operator 24/7 by phone +48 42000000000, email bok@lodzkirowerpubliczny.pl and text messages +48 0000000000 (only to report failures of the bike infrastructure). The contact details of the LRP Contact Centre are available on the website www.lodzkirowerpubliczny.pl, in the Freebike mobile application, at LRP terminals and on bikes. The Contact Centre operates 24 hours a day in Polish and English, including weekends and public holidays. 2.9. System operation area - the area within the administrative borders of the City of Lodz, where it is possible to rent and return a bike. The map of the area is presented in Annex 1 to these Terms and conditions.
2.10. Period of operation of the LRP System - the period in which the Operator provides the Users with the LRP System. In accordance with the agreement concluded between the Operator and the Ordering Party, the LRP System will be available from July 31, 2021 to November 30, 2021 and from March 1 to November 30 in years 2022 – 2024.
2.11. LRP Station – an area enabling rental and return of a bike in the LRP System, marked with the LRP System symbol, equipped with bike racks and a terminal. The map of LRP System stations is available at each LRP Terminal, on the website www.lodzkirowerpubliczny.pl and in the Freebike Mobile Application.
2.12. Bike rack - a bike parking stand at a LRP Station, equipped with an electric lock.
2.13. Electric lock – a mechanism which releases and blocks the bicycle in the bike rack.
2.14. LRP Terminal - a device located at LRP Stations intended for the operation of a bike station. It provides a self-service rental and return of a bike, verifies the number of rented bikes and the balance on the User’s Account, integrates with the MIFARE® and MIFARE®PLUS card, provides access to the Short-Form LRP terms and conditions and map of the system operation area, telephone number to the LRP Helpline, hereinafter referred to as the "Terminal".
2.15. Login data - personal and unique login and PIN numbers assigned to the User automatically, which the User receives during the registration process in the LRP System. The login data are displayed on the computer or telephone screen during the registration process and are sent via e-mail. The data is used to log in to the website, in the Freebike mobile application and at the Terminal. Moreover, the login is used to identify the User in the LRP System during contacts with the Contact Centre. Sharing your login details with third parties is prohibited. The User may also integrate their “Migawka” card, electronic student ID or other compatible carriers in accordance with the MIFARE® or MIFARE®PLUS standard, which perform the login function when logging in at the terminals.
2.16. Aplikacja mobilna – oprogramowanie działające na urządzeniach przenośnych, takich jak telefony komórkowe, smartfony, czy tablety, stanowiące uzupełnienie aplikacji webowej ŁRP (strony internetowej www.lodzkirowerpubliczny.pl), ale nie zastępujące jej działania. Wszelkie zmiany na koncie powinny być dokonywane za pomocą strony www.lodzkirowerpubliczny.pl. Dostawcą Aplikacji mobilnej jest Homeport. Aplikacja jest dostępna do poLRPnia bezpłatnie w sklepach Google Play oraz Apple AppStore. Korzystanie z niej jest możliwe na aktualnych systemach iOS i Android.
2.16. Freebike mobile application - software application designed to run on mobile devices, such as mobile phones, smartphones or tablets. The mobile application complements the LRP web application but does not replace its operation. Any changes to the account should be made via the website www.lodzkirowerpubliczny.pl. The provider of the Freebike Mobile Application is Homeport. The application is available for download free of charge in Google Play stores and Apple AppStore The application is available on iOS and Android.
2.17. Price list – a list of fees in the LRP System, which constitutes Annex 2 to the Terms and conditions. The price list is available on the website and at every LRP Station.
2.18. Przedpłacone Konto Użytkownika – indywidualne konto Użytkownika w systemie rozliczeniowym Systemu ŁRP, zawierające historię płatności, historię wypożyczeń i zwrotów rowerów, okres trwania umowy oraz dane osobiste i kontaktowe Użytkownika.
2.18. Prepaid User Account - an individual User account in the billing system of the ŁRP System, containing the history of payments, history of bike rentals and returns, the duration of the agreement and the User's personal and contact details.
2.19. PayU S.A. - PayU S.A. ul. Grunwaldzka 186, 60-166 Poznan - an online payment service provider supporting payments to the LRP System. By making a payment via PayU, the User accepts the service provider's terms and conditions.
2.20. Opłata rejestracyjna - kwota wpisowego w wysokości 20,00 zł, uiszczana jednorazowo przez Użytkownika podczas rejestracji w Systemie ŁRP, w całości do wykorzystania na poczet wypożyczeń. Opłata rejestracyjna jest opłatą zwrotną w całości lub w części w zależności od wykorzystanych środków.
2.20. Registration fee - the entry fee of PLN 20, paid once by the User during the registration process in the LRP System, in full to be used towards rentals. The registration fee is fully or partially refundable depending on the funds used.
2.21. Top-up - a voluntary payment to the User's Account.
2.22. Additional fee - a fee imposed on the User by the LRP Operator in the event of bearing the costs of repairs, restoring the bike or as a result of improper use of the bike by the User, described in Annex 2 to these terms and conditions.
2.23. Rental time - time counted from the moment of bike rental (entering the correct login number and PIN at the Terminal) until its correct return to the electric lock at the LRP Station (placing the bike in the electric lock and making sure that the bike does not slide out of the electric lock by pressing the button on the lock and the indicator light is red) or returning with a security cable (only if there is no free space at the Station). The rental time is calculated per second.
2.24. Bike rental - starting to use a bike. Bike rental is described in point IX. of these Terms and conditions: "Bike rental".
2.25. Bike return - ending the rental at any LRP Station. The return of the bike is described in point XI. of the Terms and conditions: "Bike return".
2.26. Combination cable lock - bike lock in a form of a cable with a combination lock, which all bikes are equipped with; it enables safe parking of the bike during the rental period and secures the bike against theft.
2.27. Unauthorized ride - a bike ride not registered in the LRP system, charged according to the LRP Price list.
2.28. Security measures - actions taken in the event of violation of these terms and conditions, described in point XVI. "Security measures ".
2.29. Complaint - User's request to the Operator for a refund of an incorrectly charged fee for using the LRP system. The rules for filing complaints are described in point XIV. "Complaints".
2.30. Claim - User's request to the Operator due to improper functioning of the LRP System. The rules for submitting complaints are described in point XIV. Of the Regulations: "Complaints and Claims".
2.31. Special Actions - promotional and information campaigns carried out for LRP System Users during the operation of the LRP System to promote the LRP System.
2.32. Voucher - a code issued by the System Operator to top up the User's Account with the amount specified in the voucher.
2.33. Migawka - electronic contactless card issued by Miejskie Przedsiebiorstwo Komunikacyjne - Lodz Sp. z o. o., which is a carrier of electronic tickets for local public transport in Lodz and enables the use of other services provided to the holder of MIGAWKA by MPK - Łódź Sp. z o.o. In the LRP System, a personal Migawka card entitles you to take advantage of the first 25 free minutes.

III. Access to the System
3.1. Full access to the System is possible provided that the User meets the following technical requirements:
• an active e-mail account (e-mail address) enabling contact with the Operator / LRP Contact Centre;
• access to a device enabling telephone contact with the LRP Helpline, especially during the rental;
• access to a device that allows browsing websites with an installed operating system that allows the device to work with one of the following web browsers installed: Mozilla FireFox, Microsoft Internet Explorer, Google Chrome, Opera, Safari;
• an active connection to the Internet;
• Java Script enabled in the web browser used by the User (enabled by default in the web browser).
3.2. The LRP System Operator informs that it is also possible to use other operating systems and web browsers on the end device referred to above, however, in such a situation, due to technological reasons, it cannot ensure proper operation.
3.3. The operator also provides the latest version of the Mobile Application. The User should always install the latest available version or download its update for the application to work properly.

IV. General conditions for the use of the LRP System
4.1. To use the LRP System the User must complete the registration process and accept the terms and conditions. The registration process is described in section VI. of the terms and conditions: "Registration".
4.2. By registering in the LRP system, the User agrees to the processing of their personal data. The rules for the processing of personal data are described in section VII. of Terms and conditions: "Personal data protection".
4.3. To use the LRP system the User must maintain a minimum balance of PLN 10 on their account.
4.4. Minors, i.e., persons under 18 as well as other persons having limited capability to perform acts in law shall provide the LRP Operator, prior to entering into the agreement, a written consent of their parents or other statutory representatives to enter into the agreement as well as a statement on accepting LRP terms and conditions and assumption thereby of liability for any damages consequent to, in particular, the non-performance or improper performance of the Agreement.
The template of the statement is attached as Annex 3 to the Terms and conditions and is available on the website www.lodzkirowerpubliczny.pl. The statement must be delivered to the LRP Operator by sending it by registered mail to the address of the LRP System Operator, whose current data is available on the website www.lodzkirowerpubliczny.pl. The use of a rented bicycle by minors shall be conditional on holding a valid bicycle driving licence or a driving licence in a relevant category.

V. Responsibility / Obligation
5.1. The User is obliged to use the bike in accordance with the Terms and conditions and to abide by the Highway Code.
5.2. The User is obliged to return the bike in the condition not deteriorated from the condition in which they rented it.
5.3. During the rental period, the User is obliged to ensure that the bike is properly and effectively secured against theft and any damage, e.g., with a combination cable lock with which the bike is equipped or not to leave the bike unattended.
5.4. It is forbidden to use a bike lock that is not an element of the LRP System to lock a bike at a LRP Station. The LRP Operator reserves the right to remove the improper bike lock used by the User and charge a fee for it in accordance with Annex 14 to these Terms and conditions. 5.5. The User is fully responsible for the bike rented on their account, from the moment of releasing the blockade until its correct return.
5.6 The User is fully responsible for the consequences of events resulting from the breach of applicable law and the Terms and conditions while using the LRP System. The LRP operator does not bear any responsibility in this respect.
5.7. The User is obliged to immediately notify the LRP Contact Centre of the bike theft made during the bike rental period and immediately report the theft to the nearest Police station. The User is responsible for the theft of the rented bike and bears financial responsibility for it in the event of its inadequate protection against theft during the rental period referred to in section 5.3. of the Terms and conditions. Annex 4 of these Terms and conditions are the Instructions for reporting the theft.
5.8. The User is obliged to immediately call the Contact Centre if they have a problem with the rental or return of the bike, or finding any faults in the bike, or failure of the LRP system infrastructure, in particular faults disclosed while using the bike. In the event of a defect which prevents the use of the bike in a safe manner or which may lead to damage to the bike, the User is obliged to immediately return the bike to the nearest LRP Station and report this fact to the Contact Centre.
5.9. It is forbidden to make any repairs, modifications or replacements of parts in the rented bike. The only authorized unit to perform these activities is LRP Service.
5.10. The User is obliged to immediately pay all costs, fines and administrative fees imposed on them for using the bike in violation of the applicable law and the Terms and conditions.
5.11. The LRP operator reserves the right to: notify the relevant law enforcement authorities of the discovery of intentional damage to the LRP System or other acts of vandalism.
5.12. Any possible damage resulting from non-performance or incorrect performance of the contract, only in cases attributable to the User, shall be borne in full by the User.M
5.13. It is forbidden to ride a bike by more than one person at the same time, otherwise additional fees will be charged to the User in accordance with point 11 of Annex 2 to the agreement.
5.14. It is forbidden to use the LRP System by persons under the influence of alcohol or other intoxicants, psychotropic substances or substitutes within the meaning of regulations on counteracting drug addiction; strong antiallergic drugs, other drugs contraindicated for driving.
5.15. The bicycle in the LRP system is equipped with a basket located at the front of the bike, designed only for transporting light items. It is not allowed to transport heavy items in the basket for safety reasons and for fear of damage to property. The weight of the basket insert cannot exceed 10 kg. It is not allowed to transport objects with sharp edges and significantly protruding beyond the rim of the basket. Transporting children and pets is strictly prohibited. In the event of an accident caused by improper use of the basket, liability and all costs all resulting therefrom shall be borne by the User. The LRP operator shall not be liable for any damage to the items or goods transported in the basket.
5.16. The User is obliged to use the bike in accordance with its intended purpose. The LRP bicycle, which is a means of public transport, is intended to move between LRP Stations. It is forbidden to use the bikes for competitive riding, off-road riding, and stunt tricks, do not race and use the bike to push or pull anything.
5.17. It is forbidden to use the bikes of the LRP System for commercial purposes, otherwise additional fees will be imposed on the User in accordance with point 13 of Annex 2 to the agreement.

VI. Registration 6.1. Registration is mandatory for using the LRP System.
6.2. The User may register an account using the website www.lodzkirowerpubliczny.pl, the terminal or the Freebike application. Additionally, the Operator allows the possibility of registration by telephone with the Contact Centre, whereby the User is obliged to complete the registration on his own by paying the initial fee.
6.3. To register in the LRP System, the User must provide their true and correct personal data (name, surname, address (street, house / flat number, postal code, city) and contact details, i.e. e-mail address and phone number), accept the Terms and conditions, agree to the processing of personal data and pay a one-time initial fee of PLN 20.
6.4. In the event of providing incorrect or incomplete personal and / or contact data, the LRP Operator reserves the right to block the User's account until they are completed / corrected, about which the User will be notified via e-mail. In order to unblock the account, the User is obliged to inform the Contact Centre about completing / correcting the data.
6.5. Registration of a minor User takes place in accordance with section VI "Registration". The condition for completing the registration is the provision of the written consent of the parents or other legal representatives referred to in point 4.4.
6.6. In order to use the personal Migawka card, it must be registered on the Prepaid User Account via the website or at the LRP Terminal. Integration of a personal card Migawka described in point 2.15. is not equivalent to registration.

VII. Personal data protection
7.1. The administrator of personal data is the LRP System Operator: Homeport Polska Sp. z o.o., with headquarters in Warsaw (00-113 Warsaw) at ul. Emilii Plater 53, NIP: 5213639556, REGON: 146369479, entered into the register of entrepreneurs of the National Court Register kept by the District Court for the city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number: 0000443118, share capital: PLN 5,000.00.
7.2. If User has any questions regarding the protection of personal data, they can contact us as follows:
• by traditional mail to the address of the registered office of Homeport sp. Z o.o., ul. Emilii Plater 53, 00-113 Warsaw,
• email at: ochronadanych@lodzkirowerpubliczny.pl
7.3. Personal data provided by the User is processed by the LRP Operator solely for the purposes of the LRP System operation, for the performance of the Agreement, for handling complaints and for establishing, investigating or defending any claims.
7.4. The basis for the necessity to process the User's personal data by the LRP Operator is the contract concluded and being performed between the LRP Operator and the User, the conclusion of which takes place through the User's acceptance of the Terms and conditions, the obligation to fulfill legal obligations, as well as the legitimate interest pursued by the LRP Operator (in particular establishing, investigating or defense of claims).
7.5. The recipients of Users' personal data will be:
a) entities acting on behalf of the LRP Operator on its behalf, which provide and support the LRP Operator's ICT systems (general ICT infrastructure, e-mail, etc.), in particular a provider of technical and ICT infrastructure, software for the LRP System and bicycles;
b) independent administrators - service providers that support internet payments and credit or debit cards;
c) public entities authorized under the applicable law to receive personal data (e.g. the police).
Personal data will be made available only if there is a legal basis for it. In the case of entities providing services to the LRP System Operator (i.e. acting on his behalf and on his behalf), the Operator will conclude a data processing outsourcing agreement, and the data will be entrusted only to entities that guarantee an appropriate level of security of the entrusted personal data. The LRP System Operator ensures that all its employees and associates processing personal data of Users are authorized to do so, and are also obliged to keep all information confidential and confidential.
7.6. In connection with the processing of personal data, the User has the right to:
• request more information on how their personal data is used;
• request access to personal data and to provide a copy of the data provided to the LRP Operator;
• receive in a structured, commonly used and machine-readable format the personal data that was provided and - if technically possible
• request the transfer of such data to another administrator without any obstacles, if their processing is based on consent or a contract and in an automated manner;
• demand the correction of any inaccuracies in the data held by the LRP Operator;
• request the deletion of any data for the processing of which the LRP Operator no longer has a legal basis;
• make an objection to a given processing based on a legitimate interest for reasons related to the specific situation of the User, unless our grounds for processing override the interests, rights and freedoms of the User;
• request the restriction of data processing, e.g. for the time the complaint is processed;
• lodge a complaint with the supervisory body - the President of the Personal Data Protection Office.
The User can exercise the rights indicated above, excluding the last point, by:
(1) e-mail contact at the following address: ochronadanych@lodzkirowerpubliczny.pl
(2) written contact by traditional mail to the address of the LRP Operator.
7.7. The User's personal data is not transferred outside the European Union or the European Economic Area.
7.8. The provided personal data and data collected in connection with the rental or return of the bike on the basis of the User's activity are not subject to any profiling activities, nor are they the basis for automated decision making.
7.9. Each User who has completed the registration process, after logging in to the LRP System, has access to all his data and has the possibility to update them in the LRP System and access to transactions and rentals for the duration of the Agreement.
7.10. Personal data will be processed by the LRP Operator as long as the User has an account in the LRP System, it will be necessary to provide services or for the period of providing bicycle rental services to the LRP System Organizer. The Operator will also store the User's personal data as necessary to comply with legal obligations, resolve disputes or enforce the provisions of concluded contracts (in particular towards the LRP System Organizer and the Users). If it is not necessary to process the personal data of the Users for the purposes specified in the Terms and conditions, we will delete the User's personal data.

VIII. Payments
8.1. All payments in the LRP System are made via PayU S.A.
8.2. All payments are made to a dedicated User account on the website www.lodzkirowerpubliczny.pl and in the mobile application.
8.3. The moment when the User received the payment confirmation by e-mail to the e-mail address provided by the User is considered to be the correct payment. A correctly credited payment can be verified on the User's account after logging in to the website or in the application.
8.4. At the User's request, the LRP Operator will provide the User with a VAT invoice for the paid journey. For this purpose, the User should email the Operator at: bok@lodzkirowerpubliczny.pl and provide the data necessary to issue a VAT invoice, date and time of bike rental and bike number.

IX. Bike rental
9.1. Bike rental is allowed only at LRP stations.
9.2. The User will be able to rent a maximum of 2 bikes simultaneously on one account.
9.3. There are two ways to rent a bike. By:
a) Terminal (bikes available with electric locks), using:
• login and PIN number
• a paired touch card as described in section 2.15. Regulations and PIN number
b) mobile application (bikes available with electric locks and strapped with a security cable) using:
• telephone number and PIN
An available bike can be rented after correctly logging in to the Terminal and following the messages displayed on the device or by using the mobile application. The operator does not provide the possibility of renting a bike by contacting the Contact Centre.
9.4. In order to detach the bike from the electric lock, approach the selected bike and hold the release button on the electric lock and then firmly pull the handlebar. The User has 30 seconds to detach the bike.
9.5. In order to rent a bike attached with a combination cable lock to a fixed element of the Station, use the mobile application, select the number of the station visible on the map, and then select the number of the bike available at the Station (in the electric lock or on the safety cable). The code for the security cable will appear in the app. The rental time begins from the moment the bike number is accepted and the lock combination code appears.
9.6. Before renting a selected bike, the User is obliged to ensure that the bike is fully functional for the agreed use, in particular that the tires of the bike are inflated and the LRPkes are operational.
9.7. The rental and use of a defective bike by the User may result in their liability for any faults or damages.
9.8. The User is obliged to call the Contact Centre immediately if they encounter any problems with the rental of a bike at the LRP Station; they will be informed about the further procedure.

X. Repairs and Failures
10.1. Any defects of the bike found during the rental and / or failures of the bike infrastructure that prevent or may pose a threat to further use of the system should be immediately reported by the User to the LRP Contact Centre by telephone, mobile application or e-mail. Minor aesthetic defects do not constitute grounds for classifying a bicycle as defective.
10.2. A properly reported bike fault contains: bike number, name of the station on which it is located, and description of the fault.
10.3. A properly reported station fault contains: station number and description of the fault.
10.4. In the event of three unjustified reports of a fault or failure, the Operator reserves the right to implement security measures.

XI. Bike return
11.1. The return of the bike is allowed only at LRP stations.
11.2. The User returns the bike by locking it to a free electric lock at any LRP Station so the spike is in the electric lock and the handlebar in a straight line with the bicycle frame. The button should glow red, and after pressing it and pulling the bicycle towards you, the bicycle should remain in the electric lock. If the return is completed correctly, the lock will close automatically. The User will be informed about it by e-mail.
11.3. If it is not possible to use the electric lock (failure of the LRP station / of the electric lock or lack of a free electric lock at the LRP station), the User is obliged to effectively attach the bike to the station's fixed element with a cable combination lock and immediately finish the bike rental by calling the LRP Contact Centre or using the application. When calling the Contact Centre, the User is obliged to provide: their correct identification data, the bike number and the number / name of the station. In case of doubts as to the correctness of the provided, the Operator reserves the right to reject the bike return procedure and ask the User to call the Contact Centre again.
11.4. The operator provides the User with the possibility to verify the correctness of the return by:
• telephone - LRP Contact Centre,
• mobile application,
• webpage,
• message about the return of the bike sent automatically to the User's e-mail address,
• terminal at the station.
11.5. The User is obliged to call the Contact Centre immediately if they encounter any problems with the return of the bike at the LRP Station; they will be informed about the further procedure.
11.6. In the event of an incorrect return of the bike, as referred to in paragraph 11.2 and 11.3, the User is charged with the fee of its further rental and is responsible for any damage or theft.
11.7. In the case of an accident or collision during bike rental, the User is obliged to write a statement or call the Police to the site and send the statement to the LRP System Operator within 7 days from the date of the event by registered mail to the postal address or to the e-mail address: bok@lodzkirowerpubliczny.pl. Moreover, the User is obliged to immediately inform the LRP Contact Centre of this fact.
11.8. The User is obliged to return the bike within 12 hours.

XII. Non-return on time
12.1. Non-return of the bike within 12 hours of rental is treated as a breach of the terms and conditions by the User, and thus a breach of the agreement with the LRP Operator, which will result in charging fees according to the point 7 pf Annex 2, account blockade and implementation of the security measures.

XIII. Fees
13.1. The fees for renting a bike are charged according to the Price List from the moment of renting a bike until its correct return at a LRP Station.
13.2. Fees for using the LRP System depend on the length of the bike rental period. The rental time is divided into hourly slots, except for the first hour of rental, during which the first 20 minutes of rental or 25 minutes for Migawka card users are free of charge. The fee for a one-time rental is the sum of the fees for subsequent time intervals, e.g. the cost of a rental for 80 minutes is PLN 1 + PLN 4 = PLN 5.
If the fee charged for renting a bike or other fee resulting from the Price List is higher than the funds accumulated on the User's Account, the User is obliged to pay the amount due within 21 days; otherwise, security measures will be launched.
13.4. If the User receives a voucher, its purpose, value and validity are determined by the Operator. The amount of such top-up is non-refundable, i.e. it is not possible to withdraw funds.
13.5. All payments made to the Operator's account during the period of operation should be fully used for bike rentals in the LRP System and are refundable in the event of withdrawal, resignation or termination of the agreement during the period of operation.
13.6. In the event of imposing additional fees on the User as described in points 7-14 of Annex 2 to the contract, the Operator will inform them about it by e-mail and issue a bill or VAT invoice to the User and deliver it via e-mail to the e-mail address provided during registration and will debit the balance on the User's Prepaid Account.

XIV. Complaints and Claims
14.1 A complaint regarding an incorrectly charged fee for the use of the LRP system shall be submitted via email to: reklamacje@lodzkirowerpubliczny.pl immediately, preferably within 14 days from the date of the event subject to the complaint. However, this period may not be longer than 30 days.
14.2. A correctly submitted complaint must include the User's identification data as referred to in point 6.3. of the Terms and conditions, details of the rental: name of the rental station, name of the return station, date and time of the rental, duration of the rental, the charged fee, description of the event with a particular emphasis on the method of returning the bike and the method of verifying the rental completion. The complaint should be sent from the e-mail address provided on the User's account. The operator provides access to the complaint forms in editable (.docx) and print (.pdf) versions – Annex 6 and 7, which are available at www.lodzkirowerpubliczny.pl. The completed form should be sent by e-mail to the address: reklamacje@lodzkirowerpubliczny.pl.
14.3. If complete data is not provided, as referred to in point 14.2. of the Terms and conditions, the Operator shall request the User to complete the information; the Operator reserves the right to leave the complaint unresolved until all the required data is provided.
14.4. The LRP Operator shall resolve a complaint within 30 days from its receipt or amendment. Should the complaint need to be completed, the deadline for resolving the complaint runs from the date of the receipt of the completed data, additional explanations or information.
14.5. Personal data is processed until the complaint procedure is exhausted and any proceedings triggered by it, the User's claim is recognized and for evidence purposes. In the event of a notification within this period (e.g. a claim for redress, compensation for damage) - the data is processed in the time necessary to determine the possible liability of the LRP Operator or the User and the execution of the judgment issued in the case.
14.6. The User has the right to appeal against the Operator’s decision within 14 days of its receipt by the User. Appeals shall be processed within 21 days from their receipt on the e-mail address: reklamacje@lodzkirowerpubliczny.pl. The User has the right to apply to re-examine the case being the subject of the decision or file a suit with the competent common court in Lodz.
14.7. The User has the right to claim compensation for non-performance or improper performance of the service before a court of law only after the complaint procedure has been exhausted. The complaint procedure is considered exhausted also when the LRP Operator fails to provide a resolution of the complaint within 1 month from the date of the complaint.
14.8. The liability of the LRP Operator for non-performance or incorrect performance of the service is limited to the actual damage, and does not include lost profits.
14.9. Complaints and claims regarding the operation of the ŁPP System shall be submitted by e-mail to the following address: bok@lodzkirowerpubliczny.pl within 30 days from the date of the occurrence of the event.

XV. Withdrawal or Termination of the Agreement
15.1. The User has the right to withdraw from the Agreement without giving any reason within 14 days from the date of Agreement, provided that the service is not used.
15.2. Withdrawal from the Agreement shall be submitted by sending a statement of will of the User which shall be indisputable in regards to its intention to the email address: bok@lodzkirowerpubliczny.pl along with the data enabling User’s identification, as referred to in point 6.3. of the Terms and conditions. Annex 8 is the template of the statement.
15.3. The refund order is made within 14 days from the receipt by the Operator of a correctly completed statement of withdrawal from the Agreement. If complete data is not provided, the Operator shall request the User to complete the required information. Operator reserves the right to leave the application unresolved until all the required data is provided.
15.4. The User has the right to cancel the Agreement with the LRP Operator at any time during the period of operation of the LRP System.
15.5. The cancellation of the Agreement shall be submitted by sending a statement of will of the User which shall be indisputable in regards to its intention to the email address: bok@lodzkirowerpubliczny.pl, along with the data enabling the User's identification. Cancellation of the Agreement is possible only when the balance on the User's account is not negative. Should the balance be negative, it is necessary to pay the amount due before submitting the statement. Annex 9 is the template of the cancellation of the agreement. 15.6. The cancellation of the Agreement is effective within 14 days from the receipt of completed statement of the cancellation of the Agreement to the LRP Operator. If complete data is not provided, the Operator shall request the User to complete the required information. Operator reserves the right to leave the application unresolved until all the required data is provided.
15.7. The funds on the User's account and unused funds from activated vouchers are not refundable. Withdrawal from the Agreement, cancellation of the Agreement or termination of the system operation causes the deletion of the User's account. The User's account becomes inactive. The above applies during the period of agreement and after its termination.
15.7. The funds on the User's account, excluding unused funds from activated vouchers, are refundable in the event of withdrawal from this agreement, termination of this agreement or the end of the period of operation of the LPP system. The refund is identical to the simultaneous cancellation of the User's account. The user account becomes inactive. The above applies during the term of the contract and after its termination.
15.8. Refundable funds are returned to the User in the manner in which they were paid. The refund takes place within 30 days in the event of a written resignation sent by the user to the e-mail address bok@lodzkirowerpubliczny.pl, provided that:
• User Login
• First name and last name
• Address
• E-mail address used during payment in PayU
• Bank account number
• The amount of unused initial charge

XVI. Security measures 16.1. Should the User breach the terms and conditions, the LRP System Operator reserves the right to implement security measures, such as:
• temporary or total blockade of the User's account,
• charging a handling fee,
• making a telephone or e-mail contact with the User in order to voluntarily settle the amount due when the User's account balance is negative,
• blacklisting the User,
• reporting cases of theft or damage to the LRP System property to the competent authorities authorized to prosecute and punish the perpetrators of torts,
• termination of the agreement referred to in point 16.2.
16.2. The LRP Operator reserves the right to terminate the agreement on participation in the LRP System at any time in the event of a breach by the User of the terms and conditions, in particular in the event of:
• providing incorrect or incomplete data during the registration process;
• registration and use of LRP System bikes by a minor without submitting a signed "Statement on Registering with Parental Consent”" referred to in point 4.4;
• failure to settle the amount due for exceeding the maximum permitted duration of the rental referred to in clause 11.8 and the Price List within 21 days;
• failure to settle a negative balance within 21 days;
• destruction / damage to the infrastructure of the ŁPP System (Bikes, Stations, Terminals);
• unauthorized cycling;
• bike theft.

XVII. Final Provisions
17.1. The LRP Operator reserves the right to amend the provisions of these Terms and conditions. The User will be informed about the change of the provisions by e-mail within 7 days from the planned change of the terms and conditions. Failure to object to the introduced changes within 7 days from the delivery of the new Terms and conditions means acceptance of the changes introduced by the User. Failure to accept the amended terms and conditions results in the termination of the contract for the provision of services referred to in point XV of the Terms and conditions.
17.2. Renting a bike and accepting the Terms and conditions are tantamount to a declaration of health that allows for safe use of the bike, as well as cycling skills and knowledge of the provisions of law in the field of the Highway Code.
17.3. The LRP Operator reserves the right to accept the return of the bike as a result of a notification or intervention by law enforcement services (Police, Municipal Police) towards the User whose behavior has been interpreted as threatening the safety or violating the provisions of the Road Traffic Law. This applies in particular to driving under the influence of alcohol or drugs. At the same time, the Operator may then temporarily suspend the User's account, preventing the continuation of the rental.
17.4. With the consent of the Ordering Party, the Operator may shorten the period of operation of the LRP system in the event of unfavorable weather conditions.
17.5. The Operator is not responsible for non-performance or improper performance of obligations under the Agreement caused by circumstances treated as Force Majeure. Force Majeure is understood as events beyond the Operator's control, which could not be foreseen or prevented, and which disrupt or prevent the performance of the Agreement. The period of occurrence of the consequences of Force Majeure does not postpone the deadlines for the performance of services specified in the Agreement.
17.6. In matters not regulated by these terms and conditions, the applicable provisions of law shall apply.
17.7. If there is a conflict between the Polish version and any translation of these terms and conditions, the Polish version shall apply.


ANNEXES (content available in the DOWNLOAD tab)
1. Area of the System operation - administrative borders of the City of Łódź
2. ŁRP price list - table of fees (gross amounts)
3. Declaration - consent of parents or other legal representatives
4. Instructions for reporting the theft of a bicycle
5. The form for reporting an accident / collision / road incident
6. Complaint form - editable version (.docx)
7. Complaint form (.pdf)
8. Statement of withdrawal from the contract
9. Request to terminate the contract (resignation from the contract)